The Good Rides. and its subsidiaries (collectively, “The Good Rides”, “we”, or “us”), provide an online vehicle rental platform that connects vehicle owners with travelers (“Rental Partners”, “hosts”, or “you”) and locals seeking to book those vehicles (“Renters”,”guests”, “travelers” or “you”. The Good Rides is accessible online including at TheGoodRides.com. Its website, blog and associated services are collectively referred to as “the Services”. By accessing or using the Services, including by communicating with us or other The Good Rides users, you agree to comply with, and be legally bound by, the provisions of these Terms of Service (these “Terms”), whether or not you become a registered user of the Services. These Terms govern your access to and use of the Services and constitute a binding legal agreement between you and The Good Rides.
Eligibility, registration, verification
The Services are intended solely for guests who meet our age requirements in the location where the vehicle is booked and hosts who are 18 or older. Any use of the Services by anyone that does not meet these age requirements is expressly prohibited.
Verification Where permitted, The Good Rides has the right, but not the obligation, to undertake screenings, checks, and engage in processes designed to (1) help verify the identities or check the backgrounds of users (‘travelers, hosts, guests and “Rental Partners”), including driving history and driver’s license validity and (2) verify vehicle details. The Good Rides may in its sole discretion use third-party services to verify the information you provide to us and to obtain additional related information and corrections where applicable, and you hereby authorize The Good Rides to request, receive, use, and store such information. The Good Rides may permit or refuse your request to book or list a vehicle in its sole and absolute discretion. The Good Rides may undertake efforts to ensure the safety of vehicles rented through the Services. We do not make any representations about, confirm, or endorse the safety, roadworthiness, or legal status of any vehicles beyond our policies that require Rental Partners to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, have a clean title, not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements.
The Good Rides may enable the collection and remittance of certain taxes from or on behalf of guests or hosts, based on existing and future tax regulations. The amount of taxes, if any, collected and remitted by The Good Rides will be visible to, and separately stated, to both guests and hosts on their respective booking related documents and invoices.
You agree that you will always use your The Good Rides Account and the Services in compliance with these Terms, applicable law, and any other policies and standards provided to you by The Good Rides.
You are, and will be solely responsible for, all of the activity that occurs through your The Good Rides Account. Keep your The Good Rides Account information, including your password, secure. You agree that you will not disclose your password to any third party and that you will take sole responsibility for any activities or actions under your The Good Rides Account, whether or not you have authorized such activities or actions. You will immediately notify The Good Rides of any actual or suspected unauthorized use of your The Good Rides Account. We are not responsible for your failure to comply with this clause, or for any delay in shutting down or protecting your The Good Rides Account unless you have reported unauthorized access to us.
We respond to notices of alleged copyright infringement and terminate The Good Rides Accounts of repeat infringers according to the process set out in the Philippine Copyright Law, or RA 8293. If you think a user is violating your copyright(s) and want to notify us, you can find information about submitting notices here.
Violate any law, including: Breach, violate, and/or circumvent any local, provincial, regional, or national law or other law or regulation, or any order of a court, including, without limitation, airport regulations and tax regulations, licensing or registration requirements, or third-party right Post false, inaccurate, misleading, defamatory, or libelous content Infringe, reproduce, perform, display, distribute, reverse engineer, or prepare derivative works from content that belongs to or is licensed to The Good Rides, or that comes from the Services and belongs to another The Good Rides user or to a third party, including works covered by any copyrights, trademark, patent, or other intellectual property, privacy, publicity, moral, or contractual rights, except with prior express written permission of The Good Rides
Dilute, tarnish, or otherwise harm the The Good Rides brand in any way, including:
Through unauthorized use of the Services and/or user content Registering and/or using "The Good Rides" or derivative terms in domain names, trade names, trademarks, or otherwise Registering and/or using domain names, trade names, trademarks, social media account names, or other means of identification that closely imitate or are confusingly similar to The Good Rides domains, trademarks, taglines, promotional campaigns, or The Good Rides and/or user content Provide or submit any false or misleading information, including: False name, date of birth, driver’s license details, payment method, insurance, or other personal information in relation to a claim (for example about damage to a vehicle) Registering for a The Good Rides Account on behalf of an individual other than yourself Impersonating any person or entity, or falsifying or otherwise misrepresenting yourself or your affiliation with any person or entity Fail to honor your commitments, including: Fail to pay fees, penalties, or other amounts owed to The Good Rides or another user Fail, as either a guest or host, to timely deliver, make available, or return any vehicle and optional Extras, unless you have a valid reason Use the Services to find a host or guest, and then complete a transaction partially or wholly independent of the Services, for any reason including but not limited to circumventing the obligation to pay any fees related to the provision of the Services by The Good Rides (aka, gray market transactions, which do not necessarily require the exchange of money) Transfer your The Good Rides Account and/or user ID to another party without our consent Leave a vehicle unlocked or running with the keys inside, except where instructed to do so directly by The Good Rides in certain limited circumstances Harm or threaten to harm users of our community, including: Harass, stalk, or defame any other The Good Rides user or collect or store any personally identifiable information about any other user other than for purposes of transacting as a host or guest in accordance with these Terms Engage in physically or verbally abusive or threatening conduct Use the Services to transmit, distribute, post, or submit any information concerning any other person or entity, including without limitation, photographs of others without their permission, personal contact information, payment method details, or account numbers Treat anyone differently based on the way they look, who they love, what they believe, how they self-identify, where they are from, or when they were born. Discrimination of any kind is not tolerated in The Good Rides community Sue or assert legal claims against The Good Rides or a The Good Rides user in any manner prohibited or waived by these Terms Use the Services for your own unrelated purposes, including to: Contact another The Good Rides user for any purpose other than in relation to a booking, vehicle, listing, or the use of the Services by such user Commercialize any content found on the Services or software associated with the Services, including reviews Harvest or otherwise collect information about users without their and our consent Recruit or otherwise solicit any user to join third-party services or websites that are competitive to The Good Rides, without our prior written approval Interfere with the operation of the Services, including by: Interfering with any other user’s listings Using the Services in connection with the distribution or posting of unsolicited commercial messages (e.g., spam) Distributing viruses or any other technologies such as cancel bots, Trojan horses, harmful code, flood pings, denial-of-service attacks, backdoors, packet or IP spoofing, forged routing or e-mail address information, or similar methods or technology that may disrupt or interfere with the operation or provision of the Services, or harm The Good Rides or the interests or property of others Bypassing robot exclusion headers, interfering with the working of the Services, or imposing an unreasonable or disproportionately large load on our infrastructure Systematically retrieving data or other content from the Services to create or compile, directly or indirectly, a collection, compilation, database, directory, or the like, whether by manual methods, or through the use of bots, crawlers, spiders, or otherwise Using, displaying, mirroring, or framing the Services or any individual element within the Services, the The Good Rides name, any The Good Rides trademark, logo, or other proprietary information, or the layout and design of any page or form contained on a page in the Services, without the express written consent of The Good Rides Accessing, tampering with, or using non-public areas of the Services, our computer systems, or the technical delivery systems of our service providers Attempting to probe, scan, or test the vulnerability of any of our system or network or breach any security or authentication measures Avoiding, bypassing, removing, deactivating, impairing, descrambling, or otherwise circumventing any technological measure implemented by The Good Rides or any of our service providers or any other third party (including another user) to protect the Services Forging any TCP/IP packet header or any part of the header information in any email or newsgroup posting, or in any way using the Services to send altered, deceptive, or false source-identifying information Attempting to decipher, decompile, disassemble, or reverse engineer any of the software used to provide the Services Endeavoring to circumvent a suspension, termination, or closure of your The Good Rides Account or the account of another The Good Rides user, including, but not limited to, creating a new The Good Rides Account or listing vehicles affiliated with or registered to a The Good Rides Account holder that has been suspended, terminated, or closed
The Good Rides reserves the right, at any time and without prior notice, in accordance with applicable law, to remove or disable access to any content that The Good Rides, at its sole discretion, considers to be objectionable for any reason, in violation of these Terms, or otherwise harmful to the Services or our community. If we believe you are abusing The Good Rides, our users, or any other person in any way or violating the letter or spirit of any of these Terms, we may, in our sole discretion and without limiting other remedies, limit, suspend, or terminate your The Good Rides Account and access to the Services, remove hosted content, deny a damage claim, remove or demote your listings, reduce or eliminate any discounts, and take technical and/or legal steps to prevent you from using the Services. Additionally, we reserve the right to refuse or terminate access to the Services to anyone for any reason at our discretion to the full extent permitted under applicable law.
Communication with you You agree that The Good Rides may contact you by electronic means (e.g., electronic mail; notifications via The Good Rides messaging; app notification) in lieu of any requirement for mailed notices. To contact you more efficiently, you agree that we may at times also contact you using autodialed or prerecorded message calls or text messages at your phone number(s). We may place such calls or texts primarily to confirm your signup, provide notices regarding your The Good Rides Account or The Good Rides Account activity, investigate or prevent fraud, collect a debt owed to us, or communicate urgent messages. We may share your phone number(s) with service providers with whom we contract to assist us in pursuing these interests. We will not share your phone number(s) with third parties for their own purposes without your consent. Standard telephone minute and text and data charges may apply. Where The Good Rides is required to obtain your consent for such communications, you may choose to revoke your consent.
You authorize The Good Rides and its service providers, without further notice or warning and in our discretion, to monitor or record telephone conversations you or anyone acting on your behalf has with The Good Rides or its agents for quality control and training purposes. You acknowledge and understand that your communications with The Good Rides may be overheard, monitored, or recorded without further notice or warning. If you do not wish to have your call recorded, please contact us instead in writing through at firstname.lastname@example.org.
Insurance and protection plans The Good Rides is not an insurance company and does not insure hosts or guests. Host and guest protection plans made available through the Services are in no way related. To be eligible for the benefits of a protection plan, hosts and guests must comply with these Terms.
Please refer to the specific terms for guests and specific terms for hosts sections below for additional information based on the nature of your use of the Services.
Specific terms for guests The following sections also apply if you book a vehicle using the Services:
Guest financial responsibility for physical damage to the vehicle The guest that booked the trip (“primary guest”) is financially responsible for all physical damage to or theft of a booked vehicle that occurs during a trip, plus any additional costs and fees resulting from damage of any kind to the vehicle, regardless of who is found to be at fault. This responsibility applies whether the primary guest has their own auto insurance or not.
Primary guests may be insured against damage to the booked vehicle under their own automobile policies. When you book a vehicle from The Good Rides, you agree that if any damage occurs to the booked vehicle during the booked trip, you will work with The Good Rides to make a claim for coverage under any policy of insurance that applies to the loss.
The primary guest can limit the amount they are obligated to pay out of their own pocket in the event there is damage to the booked vehicle during the booked trip by choosing a protection plan on the Services. The limitation on the amount a primary guest may have to pay out of pocket included in any protection plan only applies (1) if the primary guest and any Approved Driver abide by these Terms and (2) to physical damage that is not mechanical or interior damage.
Condition of the vehicle and optional Extras You understand that third parties own the vehicles. Each host, or Rental Partner, is responsible for complying with all legal requirements (including ensuring the vehicle is registered and insured) and maintaining their vehicle(s) in safe and roadworthy condition. Please complete a visual inspection before you begin your use of the vehicle. If you find damage in your initial inspection, you should upload photos of such pre-existing damage at the start of your reservation as described here to ensure you are not held responsible for pre-existing damage. If you find damage on your initial inspection and fail to report it, The Good Rides, third-party administrators, or insurance partners, may assume that the damage occurred during your reservation period. If, after your initial inspection, you believe that the vehicle is not safe to drive, please do not use the vehicle; instead, please contact the The Good Rides team immediately at email@example.com.
No responsibility for shared vehicles You acknowledge that The Good Rides is not responsible and shall not be liable for the safety, roadworthiness, or legal status (e.g., whether the vehicle is legally registered or the subject of a stolen vehicle report) of any vehicles rented via the Services beyond our policies that require hosts to ensure their vehicles are in safe and operable condition, legally registered to be driven on public roads, not subject to a missing or stolen vehicle report, have a clean title, not subject to any applicable safety recalls, and otherwise satisfy our eligibility requirements. Incident reporting Where you elected for a protection plan when booking your trip via the Services, you must immediately report any damage to the vehicle you are using to firstname.lastname@example.org. If there has been a collision, you must also make a report to the police. You will need to use all reasonable efforts to secure evidence from any available witnesses and to provide The Good Rides or third-party claims administrators with a written description of the incident and any other information requested, including identity and insurance information of any parties involved in the incident. You are also required to cooperate in any loss investigation conducted by The Good Rides, third party claims administrators, or insurers. After an incident, you may not continue to use the vehicle unless you have the explicit permission of The Good Rides staff. Failure to timely report an incident or cooperate in an investigation may reduce or invalidate any protection plan received via the Services.
If you fail to return the vehicle you booked at the time and place designated in your reservation If you do not return the vehicle by the end of the reservation period and you have not properly obtained an extension of the reservation through the Services as set forth here
If the vehicle is returned to any place other than the return location on the reservation or agreed upon with the host. Any damage to, or loss or theft of, a vehicle occurring prior to the host inspecting the vehicle upon return at the end of the reservation is the guest’s responsibility If you misrepresent facts to the host pertaining to booking, use, or operation of vehicle If the vehicle’s interior components are stolen or damaged or the vehicle itself is stolen or damaged when the vehicle is left unlocked or running or unattended with the keys not secured during reservation period If you fail or refuse to communicate in good faith with the host, police, The Good Rides, or other authorities with a full report of any accident or vandalism involving the vehicle or otherwise fail to cooperate in the investigation of any accident or vandalism If the vehicle is operated by anyone who has given a fictitious name, false address, or a false or invalid driver’s license, whose driver’s license becomes invalid during the reservation period, who has obtained the keys without permission of the host, or who misrepresents or withholds facts to/from the host or The Good Rides material to the booking, use, or operation of vehicle
The primary guest who books the reservation is responsible for any private investigation costs The Good Rides deems necessary to recover a vehicle that is not returned. In addition, a $500 case administration fee will be imposed on the primary guest if The Good Rides and/or the host has to report a vehicle as stolen to law enforcement due to it not being returned.
Missing Vehicles If a vehicle you have booked through the Services goes missing and/or is stolen during the reservation period (or extension period), you must immediately return the original ignition key to the host, file a police report immediately after discovering the vehicle is missing or stolen, but in no event more than 12 hours after discovering it has gone missing, and cooperate fully with the host, law enforcement, The Good Rides, and other authorities in all matters related to the investigation.
Specific terms for Rental Partners or hosts The following sections apply if you are an owner renting out your vehicle through the Services:
Information given at registration When you sign up for The Good Rides, you will identify passenger vehicle(s) that you want to list for rental through the Services. Each vehicle must meet the requirements found here. You may only use the Services in connection with vehicles that you own or otherwise have all the necessary rights and permissions to use.
Listing only on the Services Any vehicle you list on the Services must be exclusively listed on the Services. You cannot list any vehicles you intend to rent out on the Services on any other car rental marketplace. Failure to abide by this condition may result in fines, penalties, denial of physical damage claims, removal of the vehicle from the Services, account closure, or other action, in The Good Rides’s sole discretion.
Payment processing services are provided by your credit card company, GCash, Maya, or your bank and are subject to the agreements set forth by them. As a condition of The Good Rides enabling payment processing services, you authorize The Good Rides to obtain all necessary access and perform all necessary activity on your account to facilitate the rental of your vehicle. You further agree to provide accurate and complete information about you, and authorize The Good Rides to share it and transaction information with the payment processing services. The Good Rides reserves the right to switch payment processing vendors at its discretion.
You are required to regularly check your vehicle for any defects in its operations or safety. You promise that, at all times, your vehicle will be in safe and roadworthy condition, in good mechanical condition, and in full compliance with all applicable inspection and registration requirements. You will only list vehicles with a clean title. You agree to respond to any applicable recall or similar safety notices and to complete any recommended action before allowing your vehicle to be booked. In addition, if The Good Rides believes that your vehicle does not conform to reasonable standards, The Good Rides may notify you and reserve the right to remove or decline listing your vehicle until its concerns have been resolved. The Good Rides may, but does not commit to, undertake efforts to ensure the safety of vehicles booked through the Services. Learn more about our vehicle eligibility requirements here.
If you did not decline a protection plan made available via the Services, and you believe that a guest has caused any damage to your vehicle, you are required to report that damage as soon as you become aware of it (and in any event, no more than 24 hours after the scheduled end of the trip) and to provide reasonable cooperation in the investigation of the damage so that it can be eligible for coverage. Based on the investigation, The Good Rides or third-party claims administrators will reasonably determine whether the damage occurred during the reservation period and is eligible for coverage. If it was, and you did not decline a protection plan made available via the Services, you will be reimbursed for the loss as described in the sections below. If The Good Rides is not given prompt notice as described in this paragraph, or if you do not provide reasonable cooperation in the investigation by The Good Rides or third-party claims administrators, we may not be able to determine the cause. In that case, you agree that we may decline any reimbursement or coverage for such damage.
Physical damage to your vehicle If The Good Rides, or third-party claims administrators, choose to pay you the actual cash value for your vehicle, you will be required to do one of the following at the sole discretion of The Good Rides as a condition for receiving payment: (1) transfer title to the vehicle, and, if requested, physically deliver the vehicle to The Good Rides or a third party appointed by The Good Rides to accept title and physical delivery (if applicable); or (2) retain title to the vehicle and accept a reduction of the actual cash value equal to the salvage value of the damaged vehicle based on the highest third-party salvage quote that The Good Rides obtains for the vehicle. The standard for determining the actual cash value will be as determined by The Good Rides or its third-party claims administrators and in compliance with applicable law.
If you selected a protection plan via the Services, in the event of any claim for a loss or injury that occurs during the use of your vehicle by a guest (or by The Good Rides itself), subject to your compliance with these Terms and the Policies, The Good Rides or its insurers will defend and indemnify you, subject to any exclusions or limitations in the policy or policies of insurance contained with the protection plan, against such claims as required by applicable law. In connection with any indemnified claim, you are required to give The Good Rides or its insurers prompt written notice of the claim, allow The Good Rides sole control over the defense of the claim, and provide The Good Rides reasonable cooperation in its defense of the claim, at The Good Rides’s expense. If The Good Rides or its insurers reimburses you for a lost or damaged vehicle and you later receive payment for some or all of your vehicle from a third party (e.g. a third party insurance company or restitution), you must reimburse The Good Rides any monies received from that third party in an amount equivalent to, but not to exceed, the funds provided to you by The Good Rides.
Subject to applicable law, the Parties agree that any disputes or claims between us relating in any way to, or arising out of, this or previous versions of these Terms, your use of or access to the Services, or any breach, enforcement, or termination of the Agreement will be resolved in accordance with the provisions set forth in this Dispute resolution for hosts and guests residing in the Philippines section.
Agreement to Arbitrate The Parties each agree that any and all disputes, claims, or controversies that have arisen or may arise at any time between you and The Good Rides (including its respective subsidiaries, employees, officers, directors, agents, third-party insurance brokers or products, and third-party claims administrators) will be resolved by binding arbitration according to the procedure set forth below. For the purpose of this Agreement to Arbitrate, “disputes," "claims,” and "controversies" shall have the broadest possible meaning that will be enforced and includes, any and all disputes and/or claims that arise out of or in any way relate to your relationship with The Good Rides, including but not limited to: (1) your use of the Services, (2) the Agreement, these Terms and/or this Agreement to Arbitrate, including the interpretation, validity, enforceability, or scope of this Agreement to Arbitrate, or (3) your use of, or access to the Services, and anything sold, offered, or purchased through the Services (such as booking, listing, or renting out a vehicle). Through this Agreement to Arbitrate, and subject to the below exceptions, the Parties intend to arbitrate all disputes or claims regardless of whether they are based in contract, statute, regulation, ordinance, or any other legal or equitable theory and regardless of whether they arose or accrued before the Parties entered into this Agreement to Arbitrate. For avoidance of doubt, the Parties expressly agree that this Agreement to Arbitrate encompasses all disputes or claims pertaining to the validity, enforceability, or scope of this Agreement to Arbitrate and any such disputes or claims will be referred to binding arbitration and will be resolved by the arbitrator and not a court.
Disputes or claims that can be brought in small claims court Injunctive or equitable relief to prevent the actual or threatened infringement, misappropriation, or violation of a Party’s copyrights, trademarks, trade secrets, patents, or other intellectual property rights. However, the Parties agree that any court proceedings shall be stayed pending the final resolution in arbitration of any arbitrable claims or issues Any cause of action or claim for relief which cannot be arbitrated as a matter of applicable statute or public policy. However, the Parties agree that any such court proceedings shall be stayed pending the final resolution in arbitration of any arbitrable claims or issues
Arbitration procedures Arbitration is more informal than a lawsuit in court. Arbitration uses a neutral arbitrator instead of a judge or jury, and court review of an arbitration award is very limited. An arbitrator can award the same damages and relief on an individual basis that a court can award to an individual.
The arbitrator will decide the substance of all claims in accordance with applicable law, including recognized principles of equity, and will honor all claims of privilege recognized by law. The arbitrator shall not be bound by rulings in prior arbitrations involving different users but is bound by rulings in prior arbitrations involving the same The Good Rides user to the extent required by applicable law. The arbitrator’s award shall be final and binding and judgment on the award rendered by the arbitrator may be entered in any court having jurisdiction thereof.
Where permitted, the Parties agree that all communications, evidence, and rulings in the arbitration will remain confidential, except as reasonably necessary to enforce or implement such rulings or this Agreement to Arbitrate.
YOU AGREE THAT NEITHER THE GOOD RIDES NOR ANY OTHER PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE SERVICES WILL BE LIABLE FOR ANY INCIDENTAL, SPECIAL, EXEMPLARY, OR CONSEQUENTIAL DAMAGES (INCLUDING LOST PROFITS, DATA, OR GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE OR SYSTEM FAILURE, OR THE COST OF SUBSTITUTE PRODUCTS OR SERVICES), WHETHER BASED ON WARRANTY, CONTRACT, PRODUCT LIABILITY, OR ANY OTHER LEGAL THEORY, ARISING OUT OF OR CONNECTION WITH THE FOLLOWING: (1) THE AGREEMENT, (2) THE SERVICES (INCLUDING LISTING OR BOOKING OF ANY VEHICLE OR OPTIONAL EXTRA VIA THE SERVICES), OR (3) INABILITY TO USE THE SERVICES.
THE ABOVE LIMITATIONS OF LIABILITY AND WAIVER PROVISIONS ARE FUNDAMENTAL ELEMENTS OF THE BASIS OF THE BARGAIN BETWEEN THE GOOD RIDES AND YOU. THEY SHALL APPLY TO THE EXTENT PERMITTED BY APPLICABLE LAW, AND ANY ASPECTS OF THEM THAT ARE DEEMED VOID OR UNENFORCEABLE SHALL BE SEVERED WHILE LEAVING THE REMAINDER IN EFFECT.
The Agreement, including these Terms, states the entire understanding between you and The Good Rides concerning your access to and use of the Services and supersedes any earlier verbal or written communications between us. With the exception of appointing a custodian to manage your vehicles on your behalf, you may not delegate your legal obligations or transfer any of your rights, in whole or in part, to any third party without advance written consent of The Good Rides. You will remain responsible for your obligations hereunder in any event. A The Good Rides Director or Officer must agree to any modification or waiver of any term of the Agreement in writing.